Is the Guest QR Program included with Smartbox Pros TV service?+
Yes. Smartbox Pros TV customers can receive the Guest QR Program at no additional program cost. The property’s television service remains subject to its normal Smartbox Pros service agreement.
Does my property need EVOLVE M-Series?+
No. Every Smartbox Pros TV customer can participate through the Guest QR Program. EVOLVE M-Series adds interactive advertising, property promotions, and guest messaging inside the guestroom television experience.
What can the Guest QR Hub include?+
The property-branded hub can include the television channel lineup, WiFi information, property details, amenities, hours, policies, guest services, dining, attractions, transportation, approved offers, and other property-approved content.
Can the Guest QR Hub replace printed information?+
It can reduce the need for some printed channel lineups, binders, and temporary signs, but it should not replace legally required safety, emergency, accessibility, or regulatory notices.
Who updates the Guest Hub?+
ATS coordinates approved Guest Hub setup and supported content updates. The property provides accurate information and requests changes when details change.
Who finds the advertisers?+
ATS handles local advertiser outreach, campaign coordination, approved content, advertiser communication, and ongoing program administration.
Does the property have to sell advertising?+
No. The property does not need an internal advertising sales team. ATS handles advertiser recruitment and administration.
Can we reject an advertiser?+
Yes. Properties may object to advertisers or advertiser categories that do not fit the property, its guests, or its operating policies.
How much advertising revenue does the property receive?+
The property receives one-third of collected advertising revenue generated through its participating program.
When are property payouts made?+
Property payouts are made by direct deposit on the 15th for collected advertising revenue from the previous month.
How long does it take to recruit advertisers?+
Building the initial local advertiser base commonly requires approximately 30–60 days. Timing depends on the market, participating businesses, approvals, and campaign setup.
Is advertising revenue guaranteed?+
No. Revenue depends on the property, market, advertiser demand, approved participation, campaign timing, and guest activity. ATS does not guarantee a specific amount of revenue.
Does the property pay ATS a program-management fee?+
No separate upfront or monthly program-management fee is charged to the participating property. Normal Smartbox Pros television-service charges and agreements still apply.
Can the program help cover our TV bill?+
The program is designed to create a new revenue opportunity that may help offset property technology or television costs. Results vary, and full TV-bill coverage is not guaranteed.
Can an existing Smartbox Pros customer activate the program?+
Yes. ATS can review the property information, Guest Hub setup, QR placement needs, approval preferences, and advertiser-development process.
